Programme title and organizer:

Smart Mobility Series (2): Smart Airport

Organised by Logistics & Transportation Division

Date, Time and Venue:

January 31, 2018 (Wed), 6:30 to 8:00 p.m. at the HKIE HQ 9F – Chan Yat Mei Sophie Room

Speaker(s):  

Mr Chris AuYoung, General Manager-Smart Airport, Airport Authority

Programme highlight:

Facing capacity pressure & increasing passengers’ expectation, HKIA is adopting innovation and technologies to enhance operational efficiencies & customer services during the passenger journey.  This seminar features the experience from Hong Kong International Airport in driving technovation to transform passenger experience. 

Registration details:

This seminar is free-of-charge and prior registration is required. The number of participants is limited to 80 and applications will be accepted on a first-come first-served basis. For registration, please enroll to charles.so@aecom.com with our standard reply form.

Enquiry details

Ir Charles SO (Tel: 3922 9870)

Smart Mobility Series (2): Smart Airport

By Ir Charles So

The Hong Kong International Airport (HKIA) is expected to welcome its three-runway system and the auxiliary facilities in the near future to maintain the status of an international aviation hub. Faced by the growing pressure and expectations from passengers, the HKIA endeavours to adopt innovation and technologies, aiming at improving operational efficiencies and customer services throughout the journey. The Logistics & Transportation (LT) Division was delighted to have Mr Chris AuYoung, General Manager, Smart Airport, Airport Authority, to present the latest innovative technology for smarter travel on 31st January 2018 at the HKIE Headquarters. The seminar attracted approximately a number of 60 members to attend. 

Mr AuYoung opened the seminar by introducing how the future of air transport at the HKIA should be shaped. With the help of technovation, passenger journey could be greatly enhanced and transformed in ways we never imagined. Smart solutions such as using facial biometrics technology at check-in and boarding points promise to bring passengers a seamless and hassle-free travel, even starting from their homes. Check-in services would also be available at off-airport locations, such as theme parks, hotels, convention centres, cruise terminals, inclusive of baggage pick up services to make journeys more enjoyable.

As the presence of mobile devices equipped with GPS is growing at an unprecedented pace, the HKIA has launched the "HKG My Flight" mobile app to provide passengers with a wide array of information at the airport. Key features of the app including indoor map, real-time navigation, and augmented reality wayfinding were illustrated in some real-world scenarios to help the audience understand them as fully as possible. Mr AuYoung also gave us the insight into the deployment of self-check-in, self-bag drop services, high-speed imaging technology and trolley tracking system at the airport.

The educative seminar ended with a scintillating discussion session joined by the audience following the presentation. It is with tremendous appreciation that we thank Mr AuYoung for his intellectually stimulating speech and contribution to this seminar.

The Speakers Mr Chris AuYoung (Left 4) with other LTD council members